Hybrid IT Service Desk Analyst II — Expert Support

CAI; Abilene (TX); Hybrid; USD 3,587,270; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement account access

Paid sick leave

Job summary

A leading IT service provider is seeking a motivated Service Desk Analyst II in Abilene, TX. The role requires a bachelor’s degree and 3+ years in break-fix IT services, providing technical support to over 14,500 staff. Responsibilities include responding to service requests, troubleshooting issues, and documentation. This full-time, hybrid position offers a pay rate of $26.04 per hour with benefits including medical, dental, and vision insurance.

Qualifications

• Minimum of 3 years of experience in break-fix IT services.
• Ability to diagnose and troubleshoot hardware and software-related issues.
• Excellent customer service and communication skills.

Responsibilities

• Respond professionally to all service requests and areas of the business entities.
• Provide level 2 technical support to over 14,500 staff.
• Accurately document user requests and issues.

Skills

Break-fix IT services

Customer service

Technical troubleshooting

Education

Bachelor's degree in a technical discipline

Tools

Dameware

O365

Job description

A leading IT service provider is seeking a motivated Service Desk Analyst II in Abilene, TX. The role requires a bachelor’s degree and 3+ years in break-fix IT services, providing technical support to over 14,500 staff. Responsibilities include responding to service requests, troubleshooting issues, and documentation. This full-time, hybrid position offers a pay rate of $26.04 per hour with benefits including medical, dental, and vision insurance.