IT Service Desk Analyst I: Launch Your Tech Support Career

First Financial Bank Texas; Abilene (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

First Financial Bank Texas is seeking an IT Service Desk Analyst I in Abilene, Texas. This in‑office role provides initial support for technology incidents, requests, and access, logging and prioritizing tickets, and escalating complex issues to Tier 2 teams as needed.

The successful candidate will handle Windows workstations, Microsoft 365, printers, and mobile devices, while following security requirements and documenting actions, with opportunities for growth in a regulated banking

Qualifications

• High school diploma or equivalent is required.
• Foundational familiarity with personal computers, Windows, browsers, email, and mobile devices.
• Ability to learn documented procedures and troubleshoot step-by-step.
• Excellent verbal and written communication to explain basic technical info clearly.
• Documentation of work, careful with confidential information, and multi‑tasking.

Responsibilities

• Serve as the first point of contact for incidents, service requests, and questions via approved channels.
• Create and maintain accurate tickets with issue details, impact, and resolution.
• Troubleshoot and provide initial support for Windows workstations and common applications.
• Perform password resets and basic access troubleshooting per security requirements.
• Escalate to Level 2 or other teams when complex issues arise.
• Follow escalation and incident notification procedures for high-impact issues.

Skills

Customer service

Communication

Troubleshooting

Windows

Microsoft 365

Documentation

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft 365

Active Directory

Job description

First Financial Bank Texas is seeking an IT Service Desk Analyst I in Abilene, Texas. This in‑office role provides initial support for technology incidents, requests, and access, logging and prioritizing tickets, and escalating complex issues to Tier 2 teams as needed.

The successful candidate will handle Windows workstations, Microsoft 365, printers, and mobile devices, while following security requirements and documenting actions, with opportunities for growth in a regulated banking