Service Desk Analyst II - Remote/Hybrid

Centene Corporation; Enid (OK); Hybrid; USD 31,602 - 53,437; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Job summary

A healthcare technology company is seeking an IT support professional to improve service delivery by engaging with Subject Matter Experts and analyzing common issues through data. This role requires a High School diploma or GED and offers competitive hourly compensation between $22.94 and $38.79. The position supports a flexible work approach, providing a comprehensive benefits package, including health insurance and 401K options. Experience in customer service and interpersonal skills is essential.

Qualifications

• Requires a High School diploma or GED.
• 1 – 2 years of related experience required.
• Vocational or technical education may be required.

Responsibilities

• Review ticket queue and work to reduce ticket count.
• Identify common issues and develop solutions.
• Follow standard technology support procedures.
• Answer customer phone calls.
• Perform other duties as assigned.

Skills

Customer service skills

Interpersonal/verbal communication skills

Education

High School diploma or GED

Bachelor's Degree in Information Technology, Computer Science, Engineering

Tools

Active Directory

Job description

A healthcare technology company is seeking an IT support professional to improve service delivery by engaging with Subject Matter Experts and analyzing common issues through data. This role requires a High School diploma or GED and offers competitive hourly compensation between $22.94 and $38.79. The position supports a flexible work approach, providing a comprehensive benefits package, including health insurance and 401K options. Experience in customer service and interpersonal skills is essential.