Hybrid IT Service Desk Analyst I — Entry-Level NY

L.E.K. Consulting; New York (NY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

Profit sharing

Other benefits

Job summary

A leading consulting firm located in New York is looking for a Service Desk Analyst I to deliver excellent customer service and technical support. This entry-level position entails providing support to global staff through various channels and troubleshooting hardware and software issues. Candidates should possess strong communication skills and a keen interest in learning about IT systems. Base salary ranges from $40K to $45K, with additional performance bonuses and benefits. The position supports a hybrid work model.

Qualifications

• Experience in a customer focused role is required.
• Eager to learn about all L.E.K. software and hardware.
• Aptitude for acquiring technical skills.

Responsibilities

• Provide level 1 support to global staff through multiple communication channels.
• Troubleshoot hardware and software issues promptly and courteously.
• Manage equipment inventory and regional IT procedures.

Skills

Understanding of PCs, tablets, mobile phones, peripherals, and operating systems

Excellent verbal and written communication skills

Excellent customer service skills

Ability to prioritize and manage multiple tasks

Problem-solving skills

Education

Associate’s and/or bachelor’s degree or certificate program

Job description

A leading consulting firm located in New York is looking for a Service Desk Analyst I to deliver excellent customer service and technical support. This entry-level position entails providing support to global staff through various channels and troubleshooting hardware and software issues. Candidates should possess strong communication skills and a keen interest in learning about IT systems. Base salary ranges from $40K to $45K, with additional performance bonuses and benefits. The position supports a hybrid work model.