Hybrid IT Service Center Technician (Remote)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Chesterfield (MO); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Mercy Customer Service Center in the United States is hiring a Service Center Technician. The role focuses on fulfilling customer requests, resolving technical issues, and answering questions to keep the desktop computing environment effective.

Typical activities include event management, service request fulfillment, incident and problem management. Location is hybrid/remote with a first shift flex from 7:00am to 5:30pm.

Qualifications

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end-user support role.

Responsibilities

• Event Management
• Service Request Fulfillment
• Incident Management
• Problem Management
• Access Provisioning
• Continual Service Improvement

Skills

End-user support

Education

High School Diploma + technical training

Job description

Mercy Customer Service Center in the United States is hiring a Service Center Technician. The role focuses on fulfilling customer requests, resolving technical issues, and answering questions to keep the desktop computing environment effective.

Typical activities include event management, service request fulfillment, incident and problem management. Location is hybrid/remote with a first shift flex from 7:00am to 5:30pm.