Service Center Technician

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Chesterfield (MO); Hybrid; USD 22.000 - 33.000; Vollzeit

Zusammenfassung

Mercy Customer Service Center in the United States is hiring a Service Center Technician. The role focuses on fulfilling customer requests, resolving technical issues, and answering questions to keep the desktop computing environment effective.

Typical activities include event management, service request fulfillment, incident and problem management. Location is hybrid/remote with a first shift flex from 7:00am to 5:30pm.

Qualifikationen

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end-user support role.

Aufgaben

• Event Management
• Service Request Fulfillment
• Incident Management
• Problem Management
• Access Provisioning
• Continual Service Improvement

Kenntnisse

End-user support

Ausbildung

High School Diploma + technical training

Jobbeschreibung

Find your calling at Mercy!

Primary Functions: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.

Job Description

Primary Functions: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.

Typical activities include - Event Management; Service Request Fulfillment; Incident Management; Problem Management; Access Provisioning; Continual Service Improvement.

Position Details

Position Description: Service Center Technician

Location: Hybrid/Remote

Type: Full - Time

Schedule: First Shift Flex - 7:00am - 5:30pm

Mercy Customer Service Center

• Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position.

Qualifications

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end-user support role.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.