Remote Service Desk Technician

Mercy; United States; Híbrido; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Mercy is seeking a Service Center Technician to fulfill customer requests, resolve technical issues, and promptly respond to questions to maintain an effective desktop computing environment. This role is hybrid/remote with a full-time schedule on the First Shift Flex from 7:00am to 5:30pm.

Minimum requirements include a High School Diploma with technical vocational training or equivalent work experience, and at least 1 year of Level 1 end-user support experience.

Qualificações

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end‑user support role.

Responsabilidades

• Fulfill customer requests and resolve customer technical issues to keep the desktop computing environment effective.
• Event Management
• Service Request Fulfillment
• Incident Management
• Problem Management
• Access Provisioning
• Continual Service Improvement

Conhecimentos

Compassion and professionalism

Formação académica

High School Diploma and technical vocational training or equivalent work experience

Descrição da oferta de emprego

Mercy is seeking a Service Center Technician to fulfill customer requests, resolve technical issues, and promptly respond to questions to maintain an effective desktop computing environment. This role is hybrid/remote with a full-time schedule on the First Shift Flex from 7:00am to 5:30pm.

Minimum requirements include a High School Diploma with technical vocational training or equivalent work experience, and at least 1 year of Level 1 end-user support experience.