Hybrid Help Desk Tech - IT Support for a Caring Community

MercyFirst; Syosset (NY); Hybrid; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health insurance

403B retirement benefits

Employer-paid life insurance and long‑

Job summary

MercyFirst in Syosset, NY, is seeking a Help Desk Technician Level I to support staff onsite and travel to nearby sites. You will respond to help desk calls and emails, perform first‑level troubleshooting, and document solutions under the CTO. The ideal candidate has a bachelor’s degree in IT or related field, experience in Windows 10/11, MS Office 365, and customer service. NYS driver’s license required; ITIL/A+/MCE certifications preferred, with a hybrid full‑time schedule.

Qualifications

• Bachelor’s degree in IT or related field required or preferred.
• Experience in help desk support and customer service.
• Proficiency with Windows 10/11, MS Office 365 (Teams, SharePoint, OneDrive) and related tools.

Responsibilities

• Answer help desk calls and emails; assign tickets to technicians.
• Perform first‑level troubleshooting and document solutions.
• Travel to agency sites within Nassau & Suffolk Counties as needed.

Skills

Help desk support

Customer service

Windows 10/11

MS Office 365

Phone support

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows OS

SharePoint

OneDrive

Teams

VOIP

PC/LAN basics

Job description

MercyFirst in Syosset, NY, is seeking a Help Desk Technician Level I to support staff onsite and travel to nearby sites. You will respond to help desk calls and emails, perform first‑level troubleshooting, and document solutions under the CTO. The ideal candidate has a bachelor’s degree in IT or related field, experience in Windows 10/11, MS Office 365, and customer service. NYS driver’s license required; ITIL/A+/MCE certifications preferred, with a hybrid full‑time schedule.