Service Center Technician

Mercy; Chesterfield (MO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Service Center Technician to fulfill customer requests, resolve technical issues, and answer questions to keep the desktop computing environment running smoothly in a healthcare setting. Typical activities include event management, service request fulfillment, incident and problem management, access provisioning, and continual service improvement.

This is a full-time role, with hybrid/remote work and a midnight–10:30am schedule (Mon/Thu/Fri/Sat) at the Mercy Customer Service

Qualifications

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end-user support role.

Responsibilities

• Event Management
• Service Request Fulfillment
• Incident Management
• Problem Management
• Access Provisioning
• Continual Service Improvement

Education

High School Diploma and technical vocational training or equivalent work experience

Job description

Find your calling at Mercy!

Primary Functions: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.

Typical activities include - Event Management; Service Request Fulfillment; Incident Management; Problem Management; Access Provisioning; Continual Service Improvement.

Position Details:

Position Description: Service Center Technician

Location:

Hybrid/Remote

Type: Full - Time

Schedule:

Midnight - 10:30am, Mon/Thu/Fri/Sat

Mercy Customer Service Center

**Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position.

Qualifications:

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end-user support role.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.