Hybrid IT Service Desk Technician

Mercy; Chesterfield (MO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Service Center Technician to fulfill customer requests, resolve technical issues, and answer questions to keep the desktop computing environment running smoothly in a healthcare setting. Typical activities include event management, service request fulfillment, incident and problem management, access provisioning, and continual service improvement.

This is a full-time role, with hybrid/remote work and a midnight–10:30am schedule (Mon/Thu/Fri/Sat) at the Mercy Customer Service

Qualifications

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end-user support role.

Responsibilities

• Event Management
• Service Request Fulfillment
• Incident Management
• Problem Management
• Access Provisioning
• Continual Service Improvement

Education

High School Diploma and technical vocational training or equivalent work experience

Job description

Mercy is seeking a Service Center Technician to fulfill customer requests, resolve technical issues, and answer questions to keep the desktop computing environment running smoothly in a healthcare setting. Typical activities include event management, service request fulfillment, incident and problem management, access provisioning, and continual service improvement.

This is a full-time role, with hybrid/remote work and a midnight–10:30am schedule (Mon/Thu/Fri/Sat) at the Mercy Customer Service