Hybrid IT Operations Specialist — End-User Experience

Gray Swan Ai; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with up to 4% matching

28 days annual leave

Health, dental, and vision coverage

Catered lunches (Pittsburgh office)

Flexible work arrangements

Visa sponsorship available for top候

Job summary

Gray Swan Ai is seeking an IT Support Specialist to help our team stay productive by resolving technical issues, onboarding new hires, and maintaining our collaboration tools. You’ll support employees in the office and remotely, manage the laptop fleet, and keep Zoom Rooms and conference room hardware functioning smoothly.

The ideal candidate will have hands-on experience with Google Workspace, Slack, Zoom, and Okta-like IdP, plus strong Mac troubleshooting and clear, customer-focused

Qualifications

• Hands-on experience administering Google Workspace, Slack, and Zoom.
• Experience supporting Zoom Rooms and conference room hardware.
• Experience creating and maintaining a Notion knowledge base.
• Strong Mac support skills, including hardware and macOS troubleshooting.
• Experience administering Okta or another identity provider (IdP).
• Strong technical support skills and a systematic approach to diagnosing and resolving issues.
• Experience supporting both in-office and remote employees.
• Customer-focused mindset with patience, empathy, and clear communication.
• Experience ordering and maintaining a laptop fleet, including procurement and inventory tracking.

Responsibilities

• Provide responsive, friendly technical support to in-office and remote employees.
• Troubleshoot Mac hardware, macOS, applications, connectivity, and peripheral issues.
• Administer Google Workspace, Slack, and Zoom, including user accounts, permissions, settings, and troubleshooting.
• Manage employee access through Okta or another identity provider, including onboarding, offboarding, SSO, and MFA.
• Maintain Zoom Rooms and conference room hardware, including Neat devices, and resolve audio/video/connectivity issues.
• Create and maintain clear troubleshooting guides and internal procedures in Notion knowledge base.
• Order, configure, deploy, track, and maintain the laptop fleet, including repairs and inventory.
• Assist with onboarding/offboarding to ensure timely access and equipment readiness.
• Track support requests and communicate progress through resolution.
• Identify recurring problems and improve IT processes and employee support experience.

Skills

Google Workspace

Slack

Zoom

Mac support

Okta/IdP

Troubleshooting

Onboarding/offboarding

Vendor relations

Tools

Notion

Job description

Gray Swan Ai is seeking an IT Support Specialist to help our team stay productive by resolving technical issues, onboarding new hires, and maintaining our collaboration tools. You’ll support employees in the office and remotely, manage the laptop fleet, and keep Zoom Rooms and conference room hardware functioning smoothly.

The ideal candidate will have hands-on experience with Google Workspace, Slack, Zoom, and Okta-like IdP, plus strong Mac troubleshooting and clear, customer-focused