IT Support Specialist - Mac & Workspace Pro (Hybrid)

Gray Swan; Pittsburgh (Allegheny County); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

401k with up to 4% matching

28 days annual leave

Health, dental, and vision coverage

Catered lunches (Pittsburgh office)

Flexible work arrangements

Visa sponsorship available

Job summary

Gray Swan is seeking an IT Support Specialist to assist employees in the office and remotely. You’ll administer core workplace tools, manage conference room tech, and oversee the laptop fleet. The role is onsite at the Pittsburgh office four days per week, with relocation support offered.

You’ll troubleshoot Mac hardware and software, manage Google Workspace, Slack, Zoom, and IdP access (Okta), and maintain a Notion knowledge base. Strong customer focus and ownership are key.

Qualifications

• Hands-on experience administering Google Workspace, Slack, and Zoom.
• Strong Mac support skills, including hardware and macOS troubleshooting.
• Experience creating and maintaining a Notion knowledge base.
• Experience administering Okta or another IdP.
• Experience ordering and maintaining a laptop fleet.
• Experience supporting both in-office and remote employees.

Responsibilities

• Provide responsive, friendly technical support to both in-office and remote employees.
• Troubleshoot Mac hardware, macOS, applications, connectivity, and peripheral issues.
• Administer Google Workspace, Slack, and Zoom, including user accounts, permissions, settings, and troubleshooting.
• Manage employee access through Okta or another identity provider (IdP), including onboarding, offboarding, single sign-on, and multifactor authentication.
• Maintain Zoom Rooms and conference room hardware, including Neat devices, and resolve audio, video, and meeting connectivity issues.
• Create and maintain clear troubleshooting guides, employee resources, and internal procedures in our Notion knowledge base.
• Order, configure, deploy, track, and maintain the laptop fleet, including repairs, replacements, inventory, and equipment recovery.
• Support employee onboarding and offboarding to ensure timely access and equipment readiness.
• Track support requests, communicate progress, and follow issues through to resolution.
• Identify recurring problems and improve IT processes and the employee support experience.

Skills

Google Workspace

Slack

Zoom

Mac support

Notion KB

Okta IdP

Laptop fleet

Remote support

In-office support

Tools

Neat devices

Okta

Job description

Gray Swan is seeking an IT Support Specialist to assist employees in the office and remotely. You’ll administer core workplace tools, manage conference room tech, and oversee the laptop fleet. The role is onsite at the Pittsburgh office four days per week, with relocation support offered.

You’ll troubleshoot Mac hardware and software, manage Google Workspace, Slack, Zoom, and IdP access (Okta), and maintain a Notion knowledge base. Strong customer focus and ownership are key.