IT Support Specialist (End User Services)

Bee Talent Solutions; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Job summary

BEE Talent Solutions is seeking an End User Services Specialist to deliver technical support and IT operations for internal teams across offices and remote setups. You will be the primary technical resource ensuring hardware, software, identity access, and network reliability for a growing construction technology company.

You will manage onboarding/offboarding, configure endpoints (Jamf, Intune), handle identity lifecycle (Okta, AD), and support productivity tools like Google Workspace, Slack,

Qualifications

• 2+ years in an enterprise IT support role.
• Proficient with macOS and Windows in a corporate network.
• Experience with identity platforms (Okta, Active Directory) and MDM (Jamf Pro, Intune).

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, network, and OS across offices and remote setups.
• Manage onboarding/offboarding lifecycle including laptop provisioning and identity lifecycle access.
• Maintain ITSM ticket queues (Jira Service Management, ServiceNow) with SLA targets.
• Troubleshoot productivity tools and SaaS platforms (Google Workspace, Slack, Zoom, Microsoft 365).
• Collaborate with IT Infrastructure and Security to deploy updates and enforce endpoint compliance.
• Maintain hardware asset inventory and coordinate repairs and refreshes.
• Draft and update self-service knowledge base and SOPs.

Skills

macOS

Windows

2+ years IT support

Analytical thinking

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Google Workspace

Slack

Zoom

Jira Service Management

ServiceNow

Jira/Confluence

Job description

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Responsibilities:

• Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
• Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
• Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
• Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
• Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
• Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
• Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:

• Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
• OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
• Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
• Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
• Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
• Culture Fit: Alignment with client’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.

Benefits:

Bee Talent Solutions offers a competitive benefits package for eligible full-time employees, including medical, dental, and vision coverage. Additional details regarding eligibility and plan offerings will be provided during the interview and onboarding process.