Hybrid IT Helpdesk Technician (Tier 1.5) – Windows/AD

Bowman Williams; Des Plaines (IL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Monthly Team Lunches

Hybrid work environment

Quarterly team building events

Full employer-paid healthcare

401k + company match

Certification reimbursement and paid training

Job summary

A Chicago based IT company is seeking a motivated IT Helpdesk Technician Tier 1.5 to join their team. This role involves interacting with customers, troubleshooting systems, and providing remote technical support. The ideal candidate has a strong background in Windows 10 and experience working for a Managed Service Provider. The company offers a hybrid work environment and various benefits including full employer-paid healthcare.

Qualifications

• 1+ years of experience working for a Managed Service Provider Required.

Responsibilities

• Interacting with customers and end-users.
• Troubleshooting issues on systems.
• Backend system administration.
• Providing general technical support remotely.

Skills

Computer Hardware; Software Troubleshooting

Strong background with Windows 10

Networking/troubleshooting knowledge

Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365

Tools

MCSA

MCSE

CCNA

Job description

A Chicago based IT company is seeking a motivated IT Helpdesk Technician Tier 1.5 to join their team. This role involves interacting with customers, troubleshooting systems, and providing remote technical support. The ideal candidate has a strong background in Windows 10 and experience working for a Managed Service Provider. The company offers a hybrid work environment and various benefits including full employer-paid healthcare.