IT Helpdesk Technician (Tier 1–2) | Hybrid Windows/Linux

Industrious Ventures; Burlingame (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Industrious Ventures in Burlingame, California, is seeking a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across the organization. This role involves troubleshooting and resolving issues in a hybrid Windows, Linux, and cloud-based environment, ensuring a seamless technology experience for employees.

The ideal candidate has 2+ years in IT support, strong troubleshooting skills, and a customer-focused mindset. Join us in creating an inclusive environment where every employee can thrive.

Qualifications

• 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
• Strong troubleshooting skills across hardware, operating systems, software, and user account management.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as the primary point of contact for employee IT support requests.
• Provide customer service by delivering friendly technical support.
• Troubleshoot and resolve hardware, software, operating system issues.

Skills

Troubleshooting

Customer service

Technical support

Organizational skills

Communication skills

Education

2+ years in IT Helpdesk

Tools

Microsoft Windows

Linux

PowerShell

Bash

Job description

Industrious Ventures in Burlingame, California, is seeking a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across the organization. This role involves troubleshooting and resolving issues in a hybrid Windows, Linux, and cloud-based environment, ensuring a seamless technology experience for employees.

The ideal candidate has 2+ years in IT support, strong troubleshooting skills, and a customer-focused mindset. Join us in creating an inclusive environment where every employee can thrive.