Tier 2 Helpdesk Engineer — Hybrid, Mentorship & Growth

Bowman Williams; Lisle (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Profit sharing

Medical, dental, vision, life & disability insurance

401(k) with company match

Certification bonuses & continued learning incentives

Telemedicine + legal assistance

Rewards platform for gift cards & extra PTO

Real growth opportunities within an award-winning team

Job summary

A leading Managed Services Provider in Illinois is looking for a Tier 2 Helpdesk Engineer. This role offers a supportive environment with opportunities for mentorship and growth. Responsibilities include supporting desktops and networks, troubleshooting issues, and delivering client-focused communication. The ideal candidate will have MSP experience and a desire to keep learning. This position offers a hybrid schedule and competitive benefits.

Qualifications

• MSP experience strongly preferred.
• Basic networking knowledge required.
• A team-first attitude and desire to keep learning.

Responsibilities

• Support desktops, laptops, networks, and Microsoft 365.
• Troubleshoot hardware, software, and connectivity issues.
• Handle user admin, permissions, and M365/Entra tasks.
• Collaborate with senior engineers on escalations.
• Deliver clear, friendly, client-focused communication.

Skills

Support desktops, laptops, networks, and Microsoft 365

Troubleshoot hardware, software, and connectivity issues

Handle user admin, permissions, and M365/Entra tasks

Collaborate with senior engineers

Client-focused communication

MSP experience

Basic networking knowledge

Experience with PSA/RMM tools

Team-first attitude

Job description

A leading Managed Services Provider in Illinois is looking for a Tier 2 Helpdesk Engineer. This role offers a supportive environment with opportunities for mentorship and growth. Responsibilities include supporting desktops and networks, troubleshooting issues, and delivering client-focused communication. The ideal candidate will have MSP experience and a desire to keep learning. This position offers a hybrid schedule and competitive benefits.