IT Helpdesk Tier 1.5 — Grow to Tier 2 at MSP

Bowman Williams; Des Plaines (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Paid Time Off (PTO)

Job summary

A managed service provider in Des Plaines, Illinois, is seeking an IT Helpdesk Support Tier 1.5 specialist. This position is designed for candidates eager to move from Tier 1 to Tier 2 responsibilities. Applicants should have over one year of experience in a Managed Service Provider environment and possess exceptional customer service skills. The role offers opportunities for growth and collaboration with senior engineers, along with a competitive salary package.

Qualifications

• 1+ years experience handling Tier 1 tickets.
• 1+ years experience working for a Managed Service Provider.
• Exceptional customer service and troubleshooting skills.

Responsibilities

• Work closely with senior engineers.
• Handle Tier 1 support tickets.
• Advance to Tier 2 responsibilities.

Skills

Windows Server

Office 365

Azure

Customer service

Troubleshooting

Tools

ConnectWise

Job description

A managed service provider in Des Plaines, Illinois, is seeking an IT Helpdesk Support Tier 1.5 specialist. This position is designed for candidates eager to move from Tier 1 to Tier 2 responsibilities. Applicants should have over one year of experience in a Managed Service Provider environment and possess exceptional customer service skills. The role offers opportunities for growth and collaboration with senior engineers, along with a competitive salary package.