Hybrid Service Desk Technician (Tier 1)

AHA; Chicago (IL); Híbrido; USD 54 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision care

401(k)

PTO & holidays

Wellness programs

Resumo da oferta

The American Hospital Association (AHA) is seeking a Technician, Service Desk Tier 1 in Chicago to provide first-line IT support for staff across the organization. You will troubleshoot hardware, software, and network issues, guide users through solutions, and escalate complex cases as needed.

This full-time, hybrid role offers three days in the office and two remote, with a strong emphasis on documenting procedures, building a knowledge base, and delivering timely assistance to a diverse user

Qualificações

• Experience diagnosing hardware, software, and network issues in a help desk setting.

Responsabilidades

• Diagnose and resolve hardware, software, and network issues for users.
• Assist in setup, configuration, and deployment of computers and software.
• Help offboard and secure organization laptops and mobile devices.
• Maintain documentation and user guides; improve support processes.

Conhecimentos

Windows 10/11

macOS basics

Microsoft Office

Remote support tools

VPN setup

Networking basics

Printers

Mobile devices

Team/Zoom/Webex

GotoAssist

Formação académica

Some college in IT (IS/CS/Networking)

Ferramentas

GotoAssist

DNS/DHCP

Cisco AnyConnect

Printer management software

Descrição da oferta de emprego

The American Hospital Association (AHA) is seeking a Technician, Service Desk Tier 1 in Chicago to provide first-line IT support for staff across the organization. You will troubleshoot hardware, software, and network issues, guide users through solutions, and escalate complex cases as needed.

This full-time, hybrid role offers three days in the office and two remote, with a strong emphasis on documenting procedures, building a knowledge base, and delivering timely assistance to a diverse user