Help Desk Technician I — Hybrid/Onsite, Temp-to-Perm

Top Prospect Group; Springfield (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Top Prospect Group is seeking a Help Desk Technician I to provide hands-on technical support across client environments. You will troubleshoot Windows, Microsoft 365, hardware, and user account issues in a customer-facing role.

This position is onsite in Worcester or Springfield, MA, with a temp-to-perm pathway after 6 months. Compensation is $25/hr, and the role includes deploying and configuring workstations and supportingHybrid projects onsite.

Qualifications

• 1 year of experience in help desk, desktop support, field service, or related customer-facing technical role.
• Working knowledge of Windows 10/11 and basic Active Directory.
• Familiarity with Microsoft 365 and common business applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple tickets and prioritize effectively.

Responsibilities

• Provide Level 1 technical support.
• Troubleshoot Windows 10/11 workstations, applications, printers, peripherals, and performance issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Perform basic Active Directory and Entra ID administration, including password resets, account changes, groups, permissions, and licenses.
• Document troubleshooting steps, resolutions, and ticket activity accurately.
• Escalate complex issues to senior technical teams with thorough documentation.
• For hybrid positions, deploy and configure computers, perform hardware replacements, support office moves, and assist with technology projects onsite.
• Deliver professional, friendly support to both technical and non-technical users.

Skills

Windows 10/11

Microsoft 365

Active Directory

Troubleshooting

Customer service

Ticket management

Job description

Top Prospect Group is seeking a Help Desk Technician I to provide hands-on technical support across client environments. You will troubleshoot Windows, Microsoft 365, hardware, and user account issues in a customer-facing role.

This position is onsite in Worcester or Springfield, MA, with a temp-to-perm pathway after 6 months. Compensation is $25/hr, and the role includes deploying and configuring workstations and supportingHybrid projects onsite.