Help Desk Technician

Resolve IT; Beverly (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Life Insurance

401K

Paid vacation

Job summary

A growing IT support company in Beverly, MA, is seeking an enthusiastic Help Desk Technician to provide remote first-line IT support. In this hybrid role, you will diagnose and resolve technical issues, ensuring client satisfaction while documenting solutions. Candidates should have over 1 year of IT support experience, strong problem-solving skills, and knowledge of Windows OS and networking. Benefits include life insurance and a 401K plan.

Qualifications

• 1+ years' experience in IT support or network management.
• Ability to provide clear explanations to clients.
• Proactive, adaptable, and team-focused attitude.

Responsibilities

• Respond to and resolve IT-related issues via email, phone, or other methods.
• Maintain accurate documentation of actions and solutions.
• Identify recurring problems and recommend permanent fixes.
• Support team collaboration with a 'Team Above Self' approach.

Skills

Problem-solving skills

Attention to detail

Communication skills

Knowledge of Windows operating systems

Basic networking knowledge

Teamwork

Job description

Help Desk Technician - $45,000- $55,000 - Beverly, MA (Hybrid)

The Role

Do you thrive on solving technical challenges and supporting others? Are you ready to take your IT skills to the next level in a fast-paced, team-oriented environment?

We're looking for an enthusiastic Helpdesk Technician to join our growing team. This role offers an excellent opportunity to enhance your IT skills while making a tangible impact on our clients' success.

In this role, you'll provide remote, first-line IT support to clients, ensuring issues are resolved efficiently and professionally. Your day-to-day will include diagnosing problems, documenting solutions, and ensuring client satisfaction. You'll play a crucial role in minimizing disruptions to clients' IT infrastructure while identifying opportunities for improvement.

If you're ready to take the next step in your IT career, we'd love to hear from you.

Key Responsibilities

• Respond to and resolve IT-related issues via email, phone, or other methods.
• Maintain accurate documentation of actions and solutions.
• Identify recurring problems and recommend permanent fixes.
• Deliver clear, non-technical explanations to clients.
• Support team collaboration with a "Team Above Self" approach.

The Company

Resolve I.T. is a group of highly talented business professionals, certified in the field of Information Technology (I.T.). We specialize in helping our clients to be more productive and profitable by properly utilizing Information Technology in an efficient and consistent manner.

We draw on our vast knowledge and experience to provide our clients with cost effective technology solutions. We pride ourselves on being unparalleled in the area of response and reliability. Because we believe in a proactive instead of reactive approach to I.T. infrastructure management, we help reduce the bottom line of our client's technology expenditures.

Benefits

• Life Insurance, 401K and paid vacation.

The Person

To succeed in this role, you'll need:

• 1+ years' experience in IT support or network management.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Knowledge of Windows operating systems and basic networking.
• A proactive, adaptable, and team-focused attitude.