Hybrid IT Help Desk Technician - Remote & Onsite Support

Kubicki Draper; Kendall (FL); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

401(k) with matching

Hybrid schedule

Job summary

Kubicki Draper is seeking an IT Professional to serve as a help desk technician primarily from the Miami office, with remote support across all offices. The role requires 3+ years of experience, strong Windows expertise, and solid communication skills to assist business users and maintain IT operations.

The candidate will work in a hybrid environment, supporting network users, PC hardware, and Microsoft products, with some travel (0-25%).

Qualifications

• Bachelor's degree in Information Technology or comparable experience in the field.
• Experience with Microsoft products including Server 2008+, Office, Exchange, and Active Directory.
• Strong verbal and written communication skills.
• Troubleshoot PC hardware and install new PC setups.
• Experience supporting users remotely and troubleshooting Windows OS.
• Excellent customer service skills.

Responsibilities

• Provide in-person and remote help desk support for office users.
• Diagnose and resolve hardware and software issues on Windows systems.
• Assist with new PC setups and user onboarding.
• Coordinate with IT team and escalate complex problems.
• Ensure timely follow-up and clear communication with business users.

Skills

Remote support

Windows troubleshooting

Customer service

Communication skills

Education

Bachelor's degree in Information Technology

Tools

Microsoft Server 2008+

Office Suite

Exchange

Active Directory

Job description

Kubicki Draper is seeking an IT Professional to serve as a help desk technician primarily from the Miami office, with remote support across all offices. The role requires 3+ years of experience, strong Windows expertise, and solid communication skills to assist business users and maintain IT operations.

The candidate will work in a hybrid environment, supporting network users, PC hardware, and Microsoft products, with some travel (0-25%).