Hybrid IT Support Technician (Onsite/Remote)

DLA Piper; Miami (FL); Hybrid; USD 47,000 - 61,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, vision insurance

401(k) retirement plan

Job summary

DLA Piper Miami is seeking an IT Help Desk/Deskside Support specialist to provide desktop hardware and software assistance to end users, onsite and remote. The role includes imaging, device setup, and coordinating with vendors for hardware repairs.

The ideal candidate has 2 years of end-user support experience and knowledge of Windows, Office, and network printing. A hybrid work arrangement is available, with after-hours on-call rotation and occasional travel for emergencies.

Qualifications

• 2 years' experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment.
• Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software.
• Excellent verbal and written skills. Strong organizational skills.
• Must be self-motivated, detail-oriented, and be able to work quickly and accurately.
• Strong customer service skills and ability to build relationships with business professionals.

Responsibilities

• Installs standard software on firm computers.
• Provides technology support and service to employees and clients (onsite and remote).
• Installation, imaging and setup of hardware to include desktops, laptops, and printers.
• Coordinate with Vendors for repairs and support.
• Set-up and support of firm & personally owned mobile devices.
• Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems.
• Completes assigned firm-wide equipment upgrades.
• Schedules time with employee to collect old equipment, re-configure and replace with new equipment.
• Participates in firm-wide roll-outs by providing pre- and post-migration support.
• Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.
• Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including MFA and remote access.
• Monitors ticket queue. Documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.
• Provides after-hours support during on-call rotation. Travels to the office during late or weekend hours as needed.
• Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.
• Sets up meetings regularly as per firm standards, which includes arranging virtual meetings, loaner equipment, and network connections for presentations. Sets up and supports complex meetings. Supports firm-sponsored events both onsite and at remote locations.
• Assists Level 3 teams on specialized projects when required.
• Other duties as assigned.

Skills

Windows OS

Office Suite

Device configuration

Troubleshooting

OS configuration

Network printing

Hardware installation

Software installation

Customer service

Communication

Time management

Education

High School or GED

CompTIA A+

CompTIA Network+

Tools

MS Windows

Job description

DLA Piper Miami is seeking an IT Help Desk/Deskside Support specialist to provide desktop hardware and software assistance to end users, onsite and remote. The role includes imaging, device setup, and coordinating with vendors for hardware repairs.

The ideal candidate has 2 years of end-user support experience and knowledge of Windows, Office, and network printing. A hybrid work arrangement is available, with after-hours on-call rotation and occasional travel for emergencies.