IT Help Desk Technician

Kubicki Draper; Kendall (PA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401(k) with matching

Job summary

Kubicki Draper is seeking an IT Professional to serve as a help desk technician, based in the Miami office with remote support for other offices. The role requires 3+ years of experience and a strong foundation in Windows, networking, and customer service.

Hybrid work, travel up to 25%, and collaborative problem solving are expected. The ideal candidate will troubleshoot hardware/software issues, communicate clearly, and work independently with minimal supervision while delivering reliable

Qualifications

• Bachelor's degree in Information Technology or comparable experience.
• Experience with Microsoft products: Server, Office, Exchange, AD.
• Excellent verbal and written communication skills.
• Troubleshoot PC hardware and setup new PCs.
• Experience supporting users remotely and Windows OS.
• Excellent customer service and teamwork abilities.

Responsibilities

• Support network users and address hardware/software issues.
• Remotely troubleshoot using RDC and assist in-person at Miami office.
• Communicate effectively with business users and team members.
• Provide follow-up to ensure problems are fully resolved.
• Travel 0–25% as needed.

Skills

Remote support

Windows OS

Customer service

Communication skills

Problem solving

Education

Bachelor's degree in Information Technology

Tools

Microsoft RDC

Microsoft Server 2008+

Office Suite

Exchange

Active Directory

Job description

Role Overview:

Kubicki Draper, is currently seeking IT Professional with 3 or more years experience that will operate as a help desk technician. The candidate will operate out of the Miami office and support that office in person, but will also help support all the offices remotely.

Your Day-to-Day:

The ideal candidate will have experience with supporting network users, a solid understanding of standard computer science concepts, servers running Microsoft Windows, and personal computer architecture. Ability to remotely address hardware/software issues utilizing Microsoft RDC is critical. Must have good problem solving skills and the ability to work independently with minimum supervision. Excellent follow-up skills and commitment to see complicated problems through to solution, is a must. Candidate must be a team player with good people skills and the ability to interact and communicate effectively with business users and other team members. Some travel required (0-25%).

What You Bring:

• Bachelor's degree in Information Technology or comparable experience in the field
• Experience with Microsoft Products (e.g. Server 2008+, Office Suite, Exchange, Active Directory). Certifications preferred
• Excellent communications skills (verbal and written)
• Troubleshoot PC hardware and install new PC setups
• Experience supporting users remotelyAbility to troubleshoot and support Windows Operating Systems
• Excellent customer service skills

About Us

We offer competitive pay, top-tier medical insurance, 401(k) with matching, and much more.

Why Join Us?

• Opportunity to Grow: We’re expanding fast and offer hands-on experience, mentorship, and real career advancement.
• Work-Life Balance: We value you - not just as an employee but as an individual. Enjoy hybrid flexibility, PTO, and wellness-forward programs.
• Long-Term Value: Over 20% of our team has been with us for 10+ years. We invest in your future - at every stage.
• Inclusive Culture: We’re not just a law firm - we’re a team. One that values collaboration, supports innovation, and champions diverse perspectives. In fact, over 70% of our attorneys come from diverse backgrounds, reflecting the communities we serve.

At Kubicki Draper, we combine over 60 years of legal excellence with a modern, inclusive, and growth-oriented culture. With more than 250 attorneys across 12 offices, we are a trusted leader in trial, appellate, insurance defense, commercial, and real estate litigation.

No matter where you are in your legal journey—from your first case to your hundredth—you’ll find the support, challenge, and opportunity to succeed.