Hybrid Helpdesk Technician — Remote & Onsite IT Support

100X, Inc.

Florida

Hybrid

USD 42,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

PTO & holidays

Hybrid-remote work

Health insurance

Professional development support

Industry events access

Team outings

Job summary

100X, Inc. is seeking a Helpdesk Technician in the Miami area to provide remote and onsite technical support for clients across South Florida. You’ll resolve Windows, network, and Microsoft 365 issues, onboard/offboard users, and assist with device deployments while collaborating with senior technicians.

We value strong customer service, methodical problem solving, and clear client communication. This full-time hybrid-remote role supports growth and ongoing professional development.

Qualifications

2+ years of hands-on IT support in MSP or similar environment.
Experience with Windows 10/11, Microsoft 365, AD, and Entra ID/Azure admin tasks.
Understanding of TCP/IP networks, DNS, DHCP, and Wi‑Fi troubleshooting.

Responsibilities

Provide remote and onsite technical support to clients in the South Florida Tri-County area.
Troubleshoot Windows, Microsoft 365, network, and workstation issues.
Perform routine user onboarding/offboarding and admin tasks in Microsoft 365 and Entra ID/Azure.
Configure and deploy workstations, printers, and peripheral devices.
Document steps and resolutions clearly in the ticketing system.

Skills

Windows 10/11

Microsoft 365

Entra ID/Azure

Active Directory

Networking basics

DNS/DHCP

Wi-Fi troubleshooting

Ticketing system

Bilingual English/Spanish

Job description

We value strong customer service, methodical problem solving, and clear client communication. This full-time hybrid-remote role supports growth and ongoing professional development.

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