Hybrid IT Help Desk Technician with AI Tools

Intrafi LLC.; Arlington (VA); Hybrid; USD 41.000 - 50.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Flexible schedule

Employee assistance program

Zusammenfassung

IntraFi LLC is seeking an IT Help Desk Team member to support onsite and remote employees and external customers. You will diagnose problems, install software, troubleshoot via phone or remotely, and deploy IT equipment to keep systems running smoothly.

The role requires 1–3 years of help desk experience, excellent communication, and a willingness to work in a hybrid setup in Arlington, VA. Compensation is hourly with strong benefits and growth opportunities.

Qualifikationen

• Progressive help desk experience and strong technical support background.
• Experience using AI tools to optimize workflows and productivity.
• Excellent written and oral communication with nontechnical and technical stakeholders.
• Background in financial services is beneficial.

Aufgaben

• Provide functional IT support to all user levels, onsite and remote, including external customers.
• Diagnose computer problems, install software, and perform tests on equipment and programs.
• Troubleshoot technical problems via phone, remote access, and in person.
• Setup, deploy, monitor, and maintain IT equipment and systems.

Kenntnisse

AI tools experience

Help desk experience

Excellent communication

Self-directed

Multitasking

Ausbildung

BS or equivalent experience

Jobbeschreibung

IntraFi LLC is seeking an IT Help Desk Team member to support onsite and remote employees and external customers. You will diagnose problems, install software, troubleshoot via phone or remotely, and deploy IT equipment to keep systems running smoothly.

The role requires 1–3 years of help desk experience, excellent communication, and a willingness to work in a hybrid setup in Arlington, VA. Compensation is hourly with strong benefits and growth opportunities.