End User IT Field Support - Hybrid (Austin Area)

AccentCare; Austin (TX); Híbrido; USD 34 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision coverage

Paid time off

401(k)

Flexible spending accounts

Employee assistance program

Resumo da oferta

AccentCare is seeking an End User Support-IT Field Services professional in the Austin area. You will provide Tier 1–2 support for executives, manage laptops/devices, and coordinate with field services to resolve incidents while ensuring secure remote access and productive collaboration tools.

Ideal candidates hold IT-related degrees or equivalent experience, with ITIL/OS certifications and strong communication skills to interact with diverse audiences across the organization.

Qualificações

• Bachelor's degree in IT preferred or 2–4 years of technical support experience.
• ITIL v3 accreditation and OS qualifications (MCSA, MCSE, A+, Network+).
• Strong knowledge of Office apps, Office 365 and collaboration tools.

Responsabilidades

• Provide Tier 1 & 2 support for executives and admins with discretion and minimal disruption.
• Manage executive laptops, tablets, smartphones and peripherals; configure productivity tools and secure remote access.
• Triage and resolve escalated Help Desk issues; coordinate with Tier 3 and field services.
• Collaborate with IT teams on infrastructure projects and executive upgrades.

Conhecimentos

Executive support

Documentation

Communication

Troubleshooting

Project management

Formação académica

Bachelor's degree in Information Technology

Ferramentas

Office 365

OneDrive

Microsoft Teams

Windows 10/11

Android/iOS

Active Directory

EntraID

Intune Auto-pilot

TCP/IP/DNS/DHCP

ITIL ServiceNow

Single Sign-On

MDM Solutions

Descrição da oferta de emprego

AccentCare is seeking an End User Support-IT Field Services professional in the Austin area. You will provide Tier 1–2 support for executives, manage laptops/devices, and coordinate with field services to resolve incidents while ensuring secure remote access and productive collaboration tools.

Ideal candidates hold IT-related degrees or equivalent experience, with ITIL/OS certifications and strong communication skills to interact with diverse audiences across the organization.