End-User IT Support & Hardware Specialist

HCLTech; Stanton (TN); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

10 paid holidays per year

Job summary

HCLTech in Stanton, TN is seeking a dedicated professional to provide face-to-face world-class end user support. You will assist users by troubleshooting hardware and software issues while ensuring superior customer service.

This role involves providing hardware break/fix support, resolving customer challenges with office products, and managing system upgrades. Competitive benefits like medical, dental, and a 401(k) retirement plan are included.

Qualifications

• Professional demeanor and strong customer service skills.
• Experience with desktop and laptop hardware troubleshooting.
• Strong understanding of Microsoft Office applications.

Responsibilities

• Provide face-to-face end user support.
• Help improve user productivity through advice and solutions.
• Perform hardware break/fix support for devices.

Skills

Customer service skills

Troubleshooting hardware

Microsoft Office skills

Problem solving

Verbal and written communication

Job description

HCLTech in Stanton, TN is seeking a dedicated professional to provide face-to-face world-class end user support. You will assist users by troubleshooting hardware and software issues while ensuring superior customer service.

This role involves providing hardware break/fix support, resolving customer challenges with office products, and managing system upgrades. Competitive benefits like medical, dental, and a 401(k) retirement plan are included.