End-User IT Support & Hardware Specialist

HCLTech; Stanton (TN); Presencial; USD 45.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

401(k) retirement plan

10 paid holidays per year

Descripción de la vacante

HCLTech in Stanton, TN is seeking a dedicated professional to provide face-to-face world-class end user support. You will assist users by troubleshooting hardware and software issues while ensuring superior customer service.

This role involves providing hardware break/fix support, resolving customer challenges with office products, and managing system upgrades. Competitive benefits like medical, dental, and a 401(k) retirement plan are included.

Formación

• Professional demeanor and strong customer service skills.
• Experience with desktop and laptop hardware troubleshooting.
• Strong understanding of Microsoft Office applications.

Responsabilidades

• Provide face-to-face end user support.
• Help improve user productivity through advice and solutions.
• Perform hardware break/fix support for devices.

Conocimientos

Customer service skills

Troubleshooting hardware

Microsoft Office skills

Problem solving

Verbal and written communication

Descripción del empleo

HCLTech in Stanton, TN is seeking a dedicated professional to provide face-to-face world-class end user support. You will assist users by troubleshooting hardware and software issues while ensuring superior customer service.

This role involves providing hardware break/fix support, resolving customer challenges with office products, and managing system upgrades. Competitive benefits like medical, dental, and a 401(k) retirement plan are included.