Travel IT Field Technician - End-User & Network Support

Akkodis; Nashville (TN); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Akkodis is seeking a Field Technician for a direct-hire, onsite role in La Vergne, TN (Nashville area). You will troubleshoot end-user workstations, support Microsoft Office and proprietary apps, and manage DNS, Active Directory, and DHCP.

You will also maintain hardware such as printers, switches, and wireless access points, image and deploy devices, and travel regionally every 4–6 weeks to locations across TN, KY, VA, GA and NC with occasional overnights. Valid driver's license required.

Qualifications

• 3+ years of Field Technician or IT support experience.
• Hands-on with Active Directory ADAC and ADUC, plus DHCP.
• Willing to travel regionally every 4–6 weeks.
• Experience with hardware repairs on laptops and end-user devices.
• Valid driver's license with clean driving record.

Responsibilities

• Provide comprehensive desktop and end-user technical support, including hardware and peripheral troubleshooting, software installation and maintenance, printer and driver support, and hardware imaging and deployment.
• Troubleshoot network connection issues
• Provide support for the phone system (RingCentral) and assist with the organization's migration from Mitel to RingCentral.
• Escalate complex technical issues to Tier II support and collaborate with advanced support teams to research, troubleshoot, and drive resolution.
• Manage user login access across company and third-party platforms, including security assignments, password resets, and resolution of user access issues.
• Manage IT asset inventory, assist with budget planning, oversee the recycling and disposal of decommissioned hardware, and conduct regular hardware inspections to ensure operational readiness and compliance.
• Conduct regular site visits to provide satellite desktop support, manage hardware deployments and decommissions, and maintain accurate inventory control across remote locations.
• Available to travel within region every 4 to 6 weeks from Nashville, TN home base to locations across TN, KY, VA, GA, and NC, with occasional overnight stays (1 to 2 nights per month).

Skills

Field Technician

ADAC

ADUC

DHCP

Hardware repairs

Valid driver’s license

Job description

Akkodis is seeking a Field Technician for a direct-hire, onsite role in La Vergne, TN (Nashville area). You will troubleshoot end-user workstations, support Microsoft Office and proprietary apps, and manage DNS, Active Directory, and DHCP.

You will also maintain hardware such as printers, switches, and wireless access points, image and deploy devices, and travel regionally every 4–6 weeks to locations across TN, KY, VA, GA and NC with occasional overnights. Valid driver's license required.