Weekend Hybrid Software Support Specialist

Jobvite, Inc.; Franklin, Plano (TN, TX); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Jobvite, Inc. in Franklin, Tennessee is seeking a Software Support Representative to assist Tyler clients with product usage and troubleshooting. This role combines technical support with customer service to ensure timely resolution of easy-to-moderate issues.

The position is hybrid, requiring weekend hours (Saturday/Sunday) and flexibility to work Friday or Monday, with daily communication to resolve client inquiries and document progress in incident tracking systems.

Qualifications

• One year of work experience in a customer service/technical support environment is required.
• Exceptional customer service aptitude required.
• Experience working in a high-volume call center is preferred.
• Ability to work in a team environment to collaborate on resolving issues.

Responsibilities

• Communicate professionally with clients and coworkers.
• Determine urgency of issues for prioritization across assigned clients.
• Solve problems effectively in an evolving environment.
• Maintain knowledge of support processes and tools.
• Record details and progress in incident tracking systems.
• Provide inbound support via phone, chat, or email for easy-to-moderate inquiries.
• Coordinate with development team for issue resolution as needed.

Skills

Customer service

Technical support

Communication

Teamwork

Problem solving

Organizational skills

Analytical ability

Job description

Jobvite, Inc. in Franklin, Tennessee is seeking a Software Support Representative to assist Tyler clients with product usage and troubleshooting. This role combines technical support with customer service to ensure timely resolution of easy-to-moderate issues.

The position is hybrid, requiring weekend hours (Saturday/Sunday) and flexibility to work Friday or Monday, with daily communication to resolve client inquiries and document progress in incident tracking systems.