Hybrid IT Engineer (L2) – End-User & Systems Support

OneDigital; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Learning & development

Job summary

OneDigital is seeking an IT Engineer (Level 2) to deliver day-to-day technical support across enterprise IT. You will resolve a range of hardware, software, network, and account issues for end users, handling moderately complex tickets with escalation to Level 3 when needed.

This hybrid role is based in the Atlanta, GA area, with in-office 3–4 days per week and collaboration with IT Support and Infrastructure teams.

Qualifications

• Associate’s degree in IT, Computer Science, or related field required; Bachelor’s preferred.
• 2–4+ years of hands-on IT support experience with moderate complexity tickets.
• Windows OS administration (desktop) and basic networking (TCP/IP, DNS, Wi‑Fi, VPN).
• Experience with Active Directory, Azure AD/Entra ID, and Microsoft 365 administration.
• Endpoint management tools such as Microsoft Intune and/or SCCM familiarization.
• PowerShell scripting a plus; ITSM processes familiarity.
• Certifications such as CompTIA A+/Network+ or Modern Desktop Administrator are a plus.

Responsibilities

• Serve as Level 2 point of contact for escalated tickets.
• Troubleshoot hardware, software, printing, and connectivity issues on desktops, laptops, and mobile devices.
• Manage tickets within SLAs and document steps taken.
• Assist with server/workstation maintenance and onboarding/offboarding processes.
• Support software deployments, upgrades, patches, and asset inventories.
• Collaborate with Level 1 staff and contribute to knowledge bases.

Skills

Customer service

Problem solving

Communication

Education

Associate’s degree in IT or CS

Bachelor’s degree preferred

Tools

Microsoft Intune

SCCM

Active Directory

Azure AD/Entra ID

Microsoft 365

Job description

OneDigital is seeking an IT Engineer (Level 2) to deliver day-to-day technical support across enterprise IT. You will resolve a range of hardware, software, network, and account issues for end users, handling moderately complex tickets with escalation to Level 3 when needed.

This hybrid role is based in the Atlanta, GA area, with in-office 3–4 days per week and collaboration with IT Support and Infrastructure teams.