Genius Bar IT Engineer II — White-Glove End-User Support

Tier4 Group; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Tier4 Group seeks an experienced Level II IT Engineer to deliver high-touch, Microsoft-centric IT support across the organization from Atlanta. You will provide both walk-up and remote assistance, acting as a trusted technology resource for employees and leadership with a focus on customer experience and swift resolution.

Responsibilities include managing endpoints, Microsoft 365/Intune, and SCCM environments while building automation scripts and documentation.

Qualifications

• 5+ years in IT support, systems administration, or related roles.
• Strong Microsoft technology background including AD, Intune and 365.
• Excellent communication and customer service skills.
• Experience with PowerShell scripting and automation.

Responsibilities

• Genius Bar–style in-person and remote user support for hardware, software, and workplace tech.
• Deliver white-glove support to executives and business-critical users.
• Own issues from first contact to resolution with strong customer focus.
• Support conference room tech, printers, peripherals, and onboarding hardware.

Skills

Customer service

Communication

Troubleshooting

End-user support

Tools

Active Directory

Microsoft 365

Intune

SCCM

PowerShell

Windows Server

Job description

Tier4 Group seeks an experienced Level II IT Engineer to deliver high-touch, Microsoft-centric IT support across the organization from Atlanta. You will provide both walk-up and remote assistance, acting as a trusted technology resource for employees and leadership with a focus on customer experience and swift resolution.

Responsibilities include managing endpoints, Microsoft 365/Intune, and SCCM environments while building automation scripts and documentation.