Hybrid IT Support Specialist — End-User Support & Training

Padmore Global Connections LLC; Atlanta (GA); Hybrid; USD 28.000 - 48.000; Vollzeit

Zusammenfassung

Padmore Global Connections LLC is seeking an IT Support Specialist to provide end-user support, troubleshoot issues, and coordinate software and hardware activities within GA state offices. The role emphasizes on-site presence with some remote work, under a contract arrangement.

Responsibilities include troubleshooting, coordinating with vendors, and ensuring security of end-user devices and accounts. Local candidates in the Atlanta area preferred.

Qualifikationen

• High school diploma or GED with basic IT knowledge.
• Technical degree or certification relevant to networking/computing is a plus.
• CompTIA A+ certification preferred.

Aufgaben

• Provide end-user support by phone or on-site.
• Troubleshoot hardware, software, SSL VPN and related issues.
• Coordinate software installs, upgrades and patching.
• Assist with onboarding/offboarding and access reviews.
• Maintain documentation in ServiceNow and AD.

Kenntnisse

Customer service

Verbal communication

Technical troubleshooting

Multi-tasking

MS Office 365

Remote support tools

Ausbildung

High School diploma/GED

Vocational/Technical degree in computer technology and/or networking

CompTIA A+ Certification

Tools

Active Directory

ServiceNow

ConnectWise Connect

Microsoft Teams

Jobbeschreibung

Padmore Global Connections LLC is seeking an IT Support Specialist to provide end-user support, troubleshoot issues, and coordinate software and hardware activities within GA state offices. The role emphasizes on-site presence with some remote work, under a contract arrangement.

Responsibilities include troubleshooting, coordinating with vendors, and ensuring security of end-user devices and accounts. Local candidates in the Atlanta area preferred.