Level II IT Support Analyst - Hybrid/Remote

IT Pro Solution; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

On-site gym

On-site parking

Dental care

Extended health care

Life insurance

Employee assistance program

Mileage reimbursement

Paid time off

Job summary

Pure IT is seeking a Level II IT Support Analyst to deliver advanced support for client environments. You will manage M365, endpoints, licenses and security, while diagnosing complex issues and coordinating with on-site teams as needed.

Strong customer service, teamwork and a drive to learn are essential. This role requires in-person attendance with flexibility for remote work as needed.

Qualifications

• Two years of Windows Server administration.
• Two years of Microsoft 365 administration.
• Experience with Hyper-V virtualization.
• Familiarity with Active Directory, DNS, DHCP.
• Experience with antivirus and security products.
• Experience with email security products.
• Firewall administration experience.
• Remote Desktop Services experience.
• MSP/service/help desk background is a plus.

Responsibilities

• Administering the M365 suite of products.
• Endpoint administration (Windows 11, iPhone, Android, iPad, Mac O/S).
• License management of services provided to clients.
• Installation, maintenance and support of desktop systems, notebooks, and tablets.
• Provide remote Level 2 support and escalate on-site when needed.
• Diagnose and fix issues requiring in-depth network/system knowledge.
• Manage backup/disaster recovery systems.
• Remote monitoring and maintenance of client servers and firewalls.
• Audit and document client environment, equipment, software, processes.

Skills

Microsoft 365

Intune

SharePoint

Exchange Online

OneDrive

Entra ID

Active Directory

Network Troubleshooting

Customer service

English communication

Education

Technical diploma or degree

CompTIA A+ and N+

Microsoft 365 intermediate certification

Tools

Hyper-V

RMM tools

DNS/DHCP

Proofpoint

Avanan

Defender

Job description

Pure IT is seeking a Level II IT Support Analyst to deliver advanced support for client environments. You will manage M365, endpoints, licenses and security, while diagnosing complex issues and coordinating with on-site teams as needed.

Strong customer service, teamwork and a drive to learn are essential. This role requires in-person attendance with flexibility for remote work as needed.