Hybrid IT Engineer (L2) — End-User Support

OneDigital; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

OneDigital Health and Benefits in Atlanta, GA is seeking an IT System Engineer (Level 2) for a hybrid role. You will provide day-to-day technical support, troubleshoot hardware, software, network and account issues, and escalate as needed to Level 3.

You will work with Windows OS, Active Directory/Azure AD, Microsoft 365, Intune and SCCM, and partner with IT teams to maintain security and reliability. A 2–4+ year background and relevant certifications are preferred; Bachelor's degree is a plus.

Qualifications

• 2–4+ years of IT support, help desk, or related technical role.
• Working knowledge of Windows OS and basic networking fundamentals.
• Familiarity with Active Directory, Azure AD/Entra ID, and Microsoft 365 administration.
• Exposure to endpoint management tools (Intune and/or SCCM).
• Basic scripting or automation skills (PowerShell) a plus.
• Familiarity with ITSM and ticketing systems.
• Relevant certifications preferred (e.g., CompTIA A+/Network+).

Responsibilities

• Provide Level 2 IT support across hardware, software, network, and accounts.
• Troubleshoot issues and document steps; escalate to Level 3 when needed.
• Assist with onboarding/offboarding and license management.
• Support deployments, patches, and inventory management.
• Collaborate with IT teams and contribute to knowledge base.

Skills

Windows OS administration

Active Directory/Azure AD

Microsoft 365

Intune/SCCM

PowerShell

ITSM

Networking basics

Customer service

Education

Associate degree in IT/CS

Bachelor’s degree (preferred)

Tools

Intune

SCCM

Job description

OneDigital Health and Benefits in Atlanta, GA is seeking an IT System Engineer (Level 2) for a hybrid role. You will provide day-to-day technical support, troubleshoot hardware, software, network and account issues, and escalate as needed to Level 3.

You will work with Windows OS, Active Directory/Azure AD, Microsoft 365, Intune and SCCM, and partner with IT teams to maintain security and reliability. A 2–4+ year background and relevant certifications are preferred; Bachelor's degree is a plus.