End-User IT Support Engineer I (Hybrid)

Quality Technology Services, LLC; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Paid Time Off

Volunteer Days

Tuition Assistance

Parental Leave

Military Benefits

Scholarship for Dependents

Wellness Program

Tuition Reimbursement

Job summary

Quality Technology Services, LLC is seeking an Enterprise IT Support Engineer I in the Atlanta area to help with desktop support across Windows and MacOS, peripherals, and networks. The role emphasizes customer satisfaction and timely issue resolution in a dynamic environment.

Responsibilities include ticket stewardship, escalations, onsite support for Systems Engineers when needed, and participation in system design and testing.

Qualifications

• Associates degree or equivalent professional experience.
• Two or more years of desktop support and customer support experience.
• One or more years of experience & knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and support of peripheral devices (printers, scanners, etc.)
• Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office 365, Adobe, Cisco products
• Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions

Responsibilities

• Stewarding incoming desktop support tickets through timely acknowledgement, notation, and resolution
• Handling desktop support escalations regarding hardware, software, and networking elements
• Providing support for both on-premises and remote employees (national and international)
• Provide desktop support to end-users, troubleshooting issues related to Windows and MacOS devices, software, and peripheral equipment
• Provide onsite assistance for Systems Engineers when needed
• Deployment of end-user equipment and maintaining inventory
• Participate in the design of new or changing systems
• Participate in functional test planning and testing for the assigned tasks
• Participate in process improvement and documentation for any supported systems and services
• Stay current with changes in the technical area of expertise
• Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
• Provide weekly status reports on individual projects and tasks

Skills

Excellent interpersonal skills

Self-starter

Multi-tasking under pressure

Customer service oriented

Education

Associate degree or equivalent

Tools

Microsoft Office 365

Adobe

Cisco products

Job description

Quality Technology Services, LLC is seeking an Enterprise IT Support Engineer I in the Atlanta area to help with desktop support across Windows and MacOS, peripherals, and networks. The role emphasizes customer satisfaction and timely issue resolution in a dynamic environment.

Responsibilities include ticket stewardship, escalations, onsite support for Systems Engineers when needed, and participation in system design and testing.