Hybrid IT Account Growth Manager for SMBs

Mondo; Berkeley (CA); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

PTO

Job summary

Mondo is seeking a relationship-driven Account Manager to manage an existing book of business, drive client retention, and identify upselling opportunities within technology and IT support services. The role requires managing SMB clients, owning retention, and serving as the primary contact for client needs.

You will collaborate with internal delivery teams, maintain proactive communication, and initially shadow colleagues before independently handling responsibilities.

Qualifications

• 2-5 years of experience in Account Management, Customer Success, Client Services, or Relationship Management.
• Proven experience managing existing client relationships and maintaining customer satisfaction.
• Strong client-facing presence with excellent written and verbal communication skills.
• Highly responsive, accountable, organized, and proactive.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Technology-friendly mindset with an interest in learning and selling IT support services.
• Experience identifying opportunities to expand existing client accounts.
• Ability to attend initial onsite training in Berkeley, CA, and client meetings as needed.
• Experience in technology sales, IT services, or managed IT services (preferred).
• Experience supporting SMB clients (preferred).
• Background in account growth, upselling, or expanding customer relationships (preferred).
• Experience managing a book of business in a technology-focused environment (preferred).

Responsibilities

• Manage and grow relationships with existing SMB clients.
• Own client retention, satisfaction, and ongoing account engagement.
• Identify upselling opportunities within existing accounts.
• Serve as the primary point of contact for client needs, inquiries, and escalations.
• Collaborate with internal delivery teams to ensure client needs are met.
• Maintain professional, responsive communication with internal and external stakeholders.
• Initially shadow team members and support administrative tasks while learning the client's services and processes.
• Independently manage an assigned book of business following onboarding.
• Attend onsite client meetings as needed, typically around once per month.

Skills

Account Management

Customer Success

Client Services

Relationship Management

Communication skills

Collaboration

Tech-savvy

Job description

Mondo is seeking a relationship-driven Account Manager to manage an existing book of business, drive client retention, and identify upselling opportunities within technology and IT support services. The role requires managing SMB clients, owning retention, and serving as the primary contact for client needs.

You will collaborate with internal delivery teams, maintain proactive communication, and initially shadow colleagues before independently handling responsibilities.