Hybrid Inside Sales CSM for SMB Growth & Retention

Similarweb LTD; New Jersey; Hybrid; USD 64,000 - 83,000; Full time

Benefits offered by this job

Competitive compensation

Team outings

Job summary

Similarweb LTD is looking for an Account Manager within the Inside Sales team to manage SMB customers, boost product adoption, and drive retention and growth. You will own renewal processes, identify upsell opportunities, and collaborate with cross-functional teams to maximize customer value.

You should have at least 2 years in account management or sales, a proven quota track record, and strong analytical, interpersonal, and communication skills to succeed in a fast-paced SaaS environment.

Qualifications

• Minimum 2 years experience in account management, customer success, or sales.
• Track record of meeting or exceeding a quota.
• Ability to identify value drivers in recurring revenue models.
• Excellent interpersonal and communication skills.
• Analytical skills to track customer metrics and derive insights.
• Self-motivated, organized and able to manage multiple priorities.

Responsibilities

• Manage and develop long-term partnerships with customers of the Market Intelligence solution.
• Increase user engagement and facilitate product adoption to drive retention.
• Proactively manage renewals to secure timely renewals and minimize churn.
• Identify opportunities for account expansion and revenue growth within the client base.
• Present upsell and cross-sell opportunities to drive product adoption and usage.
• Develop strategies from Similarweb data to help customers reach business goals and KPIs.

Skills

Account management

Customer success

Sales quota

Interpersonal skills

Communication

Analytical skills

Multi-tasking

Team player

Job description

Similarweb LTD is looking for an Account Manager within the Inside Sales team to manage SMB customers, boost product adoption, and drive retention and growth. You will own renewal processes, identify upsell opportunities, and collaborate with cross-functional teams to maximize customer value.

You should have at least 2 years in account management or sales, a proven quota track record, and strong analytical, interpersonal, and communication skills to succeed in a fast-paced SaaS environment.