Hybrid Insurance Customer Care Associate

Amica Insurance; Frisco (TX); In loco; USD 48.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

Paid Vacation - at least 13 days first

14 paid holidays observed

Sick time - 6 days at hire, 6 more at

401k with company match and 3% non-ele

Success Sharing Plan

Parental bonding leave

Tuition Reimbursement

Wellness reimbursement

Community involvement

Advancement opportunities

Descrizione del lavoro

Amica Mutual Insurance is seeking an Associate Customer Care Representative in Frisco, TX to provide telephone-based service to policyholders. You will handle billing and policy changes, support sales and customer satisfaction, and collaborate with a team to deliver an exceptional customer experience.

We value prior customer service and sales experience, professionalism on the phone, and strong communication.

Competenze

• High school diploma or equivalent education required.
• Previous customer service and sales experience preferred.
• Excellent interpersonal and communication skills.

Mansioni

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and multitask to prioritize work.
• Assist customers with billing and policy changes over the phone.
• Establish and maintain active relationships to gain trust and respect.
• Demonstrate a high standard of customer service and work collaboratively in a team.

Conoscenze

Customer service

Sales experience

Professional telephone manner

Interpersonal skills

Time management

Formazione

High school diploma or equivalent

Descrizione del lavoro

Amica Mutual Insurance is seeking an Associate Customer Care Representative in Frisco, TX to provide telephone-based service to policyholders. You will handle billing and policy changes, support sales and customer satisfaction, and collaborate with a team to deliver an exceptional customer experience.

We value prior customer service and sales experience, professionalism on the phone, and strong communication.