Insurance Customer Care Specialist

Amica Mutual Insurance Company; Dallas (TX); Ibrido; USD 48.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

Paid vacation

Holidays

Sick time

401k with company match

Tuition reimbursement

Wellness programs

Descrizione del lavoro

Amica Mutual Insurance Company in Frisco, TX is seeking an Associate Customer Care Representative to provide service and sales support to policyholders by phone. The role emphasizes handling high call volumes, billing and policy-change transactions, and building trusted customer relationships.

The position requires a high school diploma and prior customer service or sales experience, with licensing training and a commitment to ongoing education.

Competenze

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license

Mansioni

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time actively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining active relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Conoscenze

Customer service

Sales experience

Interpersonal skills

Communication skills

Formazione

High school diploma

Strumenti

Typing speed/keyboard

Computer skills

Descrizione del lavoro

Amica Mutual Insurance Company in Frisco, TX is seeking an Associate Customer Care Representative to provide service and sales support to policyholders by phone. The role emphasizes handling high call volumes, billing and policy-change transactions, and building trusted customer relationships.

The position requires a high school diploma and prior customer service or sales experience, with licensing training and a commitment to ongoing education.