Insurance Customer Care Associate (Hybrid)

Amica Insurance; Dallas (TX); Ibrido; USD 48.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

Paid vacation

Holidays

Sick time

401k with company match

Tuition reimbursement

Wellness reimbursement

Parental leave

Student loan repayment

Descrizione del lavoro

Amica Mutual Insurance Company in Frisco, TX, is seeking an Associate Customer Care Representative to assist policyholders by phone, handling inquiries, billing and policy changes with a professional demeanor. Ideal candidates bring prior customer service and sales experience, strong interpersonal skills, and the ability to work in a high-volume environment.

Training will prepare you for licensing requirements and ongoing education.

Competenze

• High school diploma or equivalent required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Must obtain state insurance license after hire and complete ongoing training.

Mansioni

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and multitask to prioritize work.
• Assist customers with billing and policy changes over the phone.
• Gain customer trust by establishing and maintaining relationships.
• Demonstrate high standard of customer service and collaborate with teammates.

Conoscenze

Customer service

Sales experience

Telephone communication

Teamwork

Interpersonal skills

Computer skills

Formazione

High school diploma

Descrizione del lavoro

Amica Mutual Insurance Company in Frisco, TX, is seeking an Associate Customer Care Representative to assist policyholders by phone, handling inquiries, billing and policy changes with a professional demeanor. Ideal candidates bring prior customer service and sales experience, strong interpersonal skills, and the ability to work in a high-volume environment.

Training will prepare you for licensing requirements and ongoing education.