Remote Insurance Customer Care Associate

Amica Mutual Insurance Company; Lone Tree (CO); Hybrid; USD 51,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Generous 401k with company match

Paid vacation and holidays

Sick time and parental leave benefits

Tuition and student loan reimbursement

Wellness reimbursement

Annual incentive plan

Job summary

Amica Mutual Insurance Company seeks an Associate Care Representative in Lone Tree, CO. The role handles high-volume inbound calls to service and sell policies, leveraging customer service skills and product knowledge. A state insurance license and ongoing education are required, with extensive training provided.

Hybrid work with some at-home days is possible after training. Salary starts around $50,712 with potential to $73,542, plus comprehensive benefits and annual incentive opportunities.

Qualifications

• Minimum high school diploma or equivalent.
• Prior customer service and sales experience preferred.
• Excellent interpersonal and communication abilities.
• Computer keyboard and processing skills required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert ads and warm leads into new business by handling inbound calls nationwide.
• Service customer accounts using policy terminology and home-construction knowledge.
• Establish and maintain relationships to gain trust and respect; multitask and prioritize work.

Skills

Customer service

Sales experience

Interpersonal skills

Computer skills

Insurance knowledge

Education

High school diploma

Tools

CRM software

Job description

Amica Mutual Insurance Company seeks an Associate Care Representative in Lone Tree, CO. The role handles high-volume inbound calls to service and sell policies, leveraging customer service skills and product knowledge. A state insurance license and ongoing education are required, with extensive training provided.

Hybrid work with some at-home days is possible after training. Salary starts around $50,712 with potential to $73,542, plus comprehensive benefits and annual incentive opportunities.