Insurance Customer Care Specialist (Remote)

Amica Insurance Company; Frisco (TX); Hybrid; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Paid vacation

Holidays

401k match

Tuition reimbursement

Job summary

Amica Mutual Insurance Company in Frisco, TX is seeking an Associate Customer Care Representative to join our team. This role handles high-volume customer calls to service policyholders’ insurance needs and requires a professional telephone manner and teamwork.

Starting salary ranges from $48,298 to $62,529 per year, with a 40-hour workweek M-F 10:00 AM–7:00 PM, potential work-from-home up to two days per week after training, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent
• Previous customer service and sales experience a plus
• Excellent interpersonal and communication skills
• Computer keyboard proficiency something desired

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and multitask to prioritize work
• Assist customers with billing and policy change transactions over the phone
• Gain customer trust by establishing and maintaining relationships
• Demonstrate a high standard of customer service and teamwork

Skills

Customer service

Sales experience

Telephone manner

Teamwork

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company in Frisco, TX is seeking an Associate Customer Care Representative to join our team. This role handles high-volume customer calls to service policyholders’ insurance needs and requires a professional telephone manner and teamwork.

Starting salary ranges from $48,298 to $62,529 per year, with a 40-hour workweek M-F 10:00 AM–7:00 PM, potential work-from-home up to two days per week after training, and a comprehensive benefits package.