Insurance Customer Care Associate (Hybrid)

Amica Insurance; Lincoln (RI); Ibrido; USD 41.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

Paid vacation (at least 13 days)

14 paid holidays

Sick time (6 days at hire + 6 more at

401k with company match and 3% non-ele

Annual Success Sharing Plan

Parental bonding leave

Tuition reimbursement

Wellness reimbursement

Community involvement

Opportunities for advancement

Descrizione del lavoro

Amica Insurance in Lincoln, RI seeks an Associate Customer Care Representative to support policyholders by phone. You will provide service and sales, handle billing and policy changes, and work with a team to deliver excellent customer experiences.

The role requires a high school diploma, customer service and sales experience, strong communication, and a willingness to obtain an insurance license after hire. A hybrid work arrangement may be available after training.

Competenze

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license.

Mansioni

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy change transactions over the phone.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Conoscenze

Customer service experience

Sales experience

Interpersonal skills

Communication skills

Computer keyboarding

Formazione

High school diploma or equivalent

Descrizione del lavoro

Amica Insurance in Lincoln, RI seeks an Associate Customer Care Representative to support policyholders by phone. You will provide service and sales, handle billing and policy changes, and work with a team to deliver excellent customer experiences.

The role requires a high school diploma, customer service and sales experience, strong communication, and a willingness to obtain an insurance license after hire. A hybrid work arrangement may be available after training.