Insurance Customer Care Associate – Hybrid

Amica Insurance; Westborough (MA); Hybride; USD 48 000 - 69 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Paid vacation and holidays

401k with company match

Résumé du poste

Amica Insurance in Westborough, MA is seeking an Associate Customer Care Representative to join the team. The role focuses on servicing policyholders by phone, handling billing and policy changes, and delivering strong service with a sales orientation.

The position is full-time with a 37.5-hour week and starts at $47,543/year, with potential to reach up to $68,946 depending on experience and licenses in the P&C field. Work-from-home up to two days/week after training.

Qualifications

• High school diploma or equivalent required
• Previous customer service and sales experience preferred
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills required
• Insurance background is a plus but not required
• Must obtain state insurance license after hire and meet CE requirements

Responsabilités

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and multitask to prioritize work
• Assist customers with billing and policy changes over the phone
• Build trust and maintain effective relationships with customers
• Demonstrate a high standard of customer service
• Collaborate with team members to achieve goals

Connaissances

Customer service

Sales experience

Telephone etiquette

Interpersonal skills

Formation

High school diploma

Outils

Computer skills

Description du poste

Amica Insurance in Westborough, MA is seeking an Associate Customer Care Representative to join the team. The role focuses on servicing policyholders by phone, handling billing and policy changes, and delivering strong service with a sales orientation.

The position is full-time with a 37.5-hour week and starts at $47,543/year, with potential to reach up to $68,946 depending on experience and licenses in the P&C field. Work-from-home up to two days/week after training.