Customer Care & Sales Associate — Hybrid

Amica Insurance; Phoenix (AZ); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid Vacation – at least 13 days in 12

14 paid holidays observed

Sick time – 6 days at hire, 6 days at

401k with company match and immediate

Annual Success Sharing Plan

Parental bonding leave

Student Loan Repayment and Tuition Re

Wellness reimbursement

Job summary

Amica Insurance in Phoenix, AZ is seeking an Associate Customer Care Representative to handle phone calls for selling policies and servicing accounts. The role emphasizes a professional phone demeanor, teamwork, and prior service/sales experience.

The position includes a 40-hour week with specific shifts, potential work-from-home days after training, and a pathway to licensure with company-sponsored training.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of policy language and home construction terminology.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Problem-solve and use time effectively to multitask and prioritize work.
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales experience

Teamwork

Phone etiquette

Education

High school diploma

Job description

Amica Insurance in Phoenix, AZ is seeking an Associate Customer Care Representative to handle phone calls for selling policies and servicing accounts. The role emphasizes a professional phone demeanor, teamwork, and prior service/sales experience.

The position includes a 40-hour week with specific shifts, potential work-from-home days after training, and a pathway to licensure with company-sponsored training.