Hybrid Inside Sales & Accounts Support Specialist

Mike Hudson Dist; Maryland; Híbrido; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

Mike Hudson Dist in Maryland is seeking an Inside Sales & Sales Support Associate who will back up Outside Sales Reps, handle account setup, and analyze profitability to drive growth. This hybrid role emphasizes customer satisfaction, accurate order processing, and proactive communication with customers and the field.

You will support 2-4 Outside Sales Representatives, manage orders and special requests, review orders for accuracy, and use reports to identify trends and opportunities.

Qualificações

• High School diploma or equivalent (college coursework a plus).
• Experience in foodservice distribution or sales support preferred.
• Ability to analyze profitability metrics and reports.
• Strong communication and multi-tasking in a fast-paced environment.

Responsabilidades

• Support 2-4 Outside Sales Representatives as a primary contact for assigned customers.
• Assist with new account setup, onboarding, and ongoing account maintenance.
• Manage customer orders, add-ons, credits, adjustments, and special requests.
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps.
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness.
• Ensure accuracy of entered and outgoing orders.
• Suggest and sell additional or complementary items when appropriate.
• Run and analyze reports related to: Account profitability; Gross profit per drop; Penetration and line growth opportunities.
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team.
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution.
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience.
• Escalate issues, irregularities, or customer concerns to the appropriate team members.
• Document and track customer complaints and assist with quarterly reporting.
• Assist with special orders, customer price lists, and program maintenance.
• Provide backup coverage for Outside Sales Representatives during vacations or absences.
• Attend inside and outside sales meetings and participate in sales initiatives as needed.
• Maintain a professional attitude and sense of urgency in a fast-paced environment.
• Other duties and projects as assigned by management.

Conhecimentos

Customer service

Sales support

Data analysis

Order management

Cross-functional collaboration

Bilingual Spanish

Formação académica

High School Diploma

Descrição da oferta de emprego

Mike Hudson Dist in Maryland is seeking an Inside Sales & Sales Support Associate who will back up Outside Sales Reps, handle account setup, and analyze profitability to drive growth. This hybrid role emphasizes customer satisfaction, accurate order processing, and proactive communication with customers and the field.

You will support 2-4 Outside Sales Representatives, manage orders and special requests, review orders for accuracy, and use reports to identify trends and opportunities.