Hybrid Inside Sales & Support Associate — Growth & Perks

Capital Seaboard & G. Cefalu & Bro., Inc. (CGC Holdings, Inc); Hanover (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid Vacations

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

5% above cost for our high-quality?食品

Employee discounts for travel and

401k

Employee Stock Purchase Plan

Job summary

The Chefs’ Warehouse is seeking an Inside Sales & Sales Support Associate to back up Outside Sales Representatives and drive customer satisfaction, sales growth and profitability. The hybrid role focuses on account setup, order management, data analysis and pro-active communication with customers and reps.

You will support 2–4 Outside Sales Reps and handle select key accounts while delivering a seamless customer experience across departments in a fast-paced environment.

Qualifications

• Experience in foodservice distribution, inside sales or customer service preferred.
• Strong verbal and written communication skills.
• Comfortable with reports, data analysis and profitability metrics.

Responsibilities

• Support Outside Sales Representatives as primary contact for assigned customers.
• Assist with new account setup, onboarding and maintenance.
• Manage orders, add-ons, credits, adjustments and special requests.
• Communicate stock changes and substitutions to customers and sales reps.
• Review orders for accuracy and completeness.
• Ensure accuracy of entered and outgoing orders.
• Suggest additional or complementary items when appropriate.
• Analyze profitability and growth reports for accounts.
• Identify trends and opportunities and share with the sales team.
• Maintain service levels and pricing accuracy for key accounts.
• Collaborate with sales, operations, purchasing and customer service.
• Escalate issues and document customer concerns.
• Assist with special orders and customer price lists.
• Provide backup coverage during vacations or absences.

Skills

Customer service

Sales support

Data analysis

Bilingual (Spanish/English)

Education

High School Diploma

Tools

10-key

Job description

The Chefs’ Warehouse is seeking an Inside Sales & Sales Support Associate to back up Outside Sales Representatives and drive customer satisfaction, sales growth and profitability. The hybrid role focuses on account setup, order management, data analysis and pro-active communication with customers and reps.

You will support 2–4 Outside Sales Reps and handle select key accounts while delivering a seamless customer experience across departments in a fast-paced environment.