Inside Sales & Support Specialist - Growth & Analytics

Mike Hudson Dist; Baltimore (MD); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Mike Hudson Dist. seeks an Inside Sales & Sales Support Associate to back up Outside Sales Representatives and drive customer satisfaction, sales growth, and profitability. This hybrid role handles day-to-day account setup, order processing, and data-driven insights for assigned accounts.

You will support 2–4 Outside Sales Reps, maintain select key accounts, and collaborate with cross-functional teams to deliver a seamless customer experience. Strong communication and data skills are essential.

Qualifications

• Requires strong communication and customer-service skills.
• Experience in inside sales, sales support, or foodservice distribution is preferred.
• Comfort with reports, data analysis, and profitability metrics.
• Data entry and 10-key experience is required.
• Bilingual Spanish/English is a plus.

Responsibilities

• Serve as primary contact for assigned customers and support 2–4 Outside Sales Representatives.
• Assist with new account setup, onboarding, and ongoing maintenance.
• Manage orders, add-ons, credits, adjustments, and special requests.
• Proactively communicate substitutions, stock updates, and order changes to customers and reps.
• Review orders for accuracy and ensure correct entry and fulfillment.
• Suggest and sell additional items when appropriate.
• Generate and analyze profitability reports for accounts and product lines.
• Collaborate with sales, operations, purchasing, and customer service to ensure a seamless experience.
• Escalate issues and document customer complaints for quarterly reporting.

Skills

Customer service

Sales support

Data analysis

Communication

Multitasking

Bilingual Spanish/English

Education

High School Diploma

Job description

Mike Hudson Dist. seeks an Inside Sales & Sales Support Associate to back up Outside Sales Representatives and drive customer satisfaction, sales growth, and profitability. This hybrid role handles day-to-day account setup, order processing, and data-driven insights for assigned accounts.

You will support 2–4 Outside Sales Reps, maintain select key accounts, and collaborate with cross-functional teams to deliver a seamless customer experience. Strong communication and data skills are essential.