Hybrid Implementation Lead: Onboarding & Adoption

Logoslabs; San Francisco (CA); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Equity

Hybrid work model

Bonuses/commissions

Job summary

Engine, the AI-native platform for intelligent travel, seeks an Implementation Manager to own onboarding for major customers, craft rollout plans, and drive adoption across the platform. You will work closely with Sales and Account Management to ensure a smooth handoff into the customer lifecycle and set up long-term success.

The role requires at least 3 years in sales, account management, customer success, or implementation, and a track record in fast-paced environments.

Qualifications

• Minimum 3 years of experience in sales, account management, customer success, or implementation.
• Subject matter expertise in onboarding and customer success, with a track record in fast-paced environments.
• Problem-solving mindset with consultative, cross-functional collaboration.

Responsibilities

• Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M).
• Drive product adoption across Engine's full suite during a customer's first months on the platform.
• Partner with Sales and Account Management to deliver a seamless customer experience from contract to first booking.
• Lead implementation and onboarding processes that scale efficiently and drive early adoption.
• Serve as a trusted advisor by leading key meetings, delivering training, and ensuring high customer satisfaction.

Skills

Onboarding

Customer success

Implementation

Sales collaboration

Job description

Engine, the AI-native platform for intelligent travel, seeks an Implementation Manager to own onboarding for major customers, craft rollout plans, and drive adoption across the platform. You will work closely with Sales and Account Management to ensure a smooth handoff into the customer lifecycle and set up long-term success.

The role requires at least 3 years in sales, account management, customer success, or implementation, and a track record in fast-paced environments.