AI-Driven Logistics Implementation Lead

Augment; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive Salary + Stock Options

Comprehensive Health, Vision, and Dent

Flexible PTO

On-site Gym

Job summary

Augment is hiring an Implementation Manager to own end-to-end onboarding for customers and to lead a team of CSRs. This role focuses on meticulous project planning and technical implementation to drive customer adoption of AI-driven logistics solutions.

You will collaborate with brokerages, carriers, and 3PLs to integrate AI automation into their operations, ensuring fast go-lives and scalable workflows while mentoring a high-performing team in a dynamic startup environment.

Qualifications

• 5+ years in supply chain and logistics software implementation, client delivery, and solution-architect roles.
• Strong project management and cross-functional leadership.
• Experience in AI-driven automation in logistics is a plus.

Responsibilities

• Biased for action; scope, execute, and coordinate all implementation activities with stakeholders with minimal oversight.
• Meet customers where they work using multiple tools to drive internal and external success.
• Oversee go-live and hypercare processes, ensuring fast response times and issue resolution.
• Optimize workflows for freight brokerages, carriers, and 3PLs, ensuring seamless AI integration.
• Monitor client performance and engagement, proactively addressing adoption gaps.
• Standardize training and best practices to help CSRs onboarding and ongoing support.
• Act as an escalation point for customer concerns, working cross-functionally with engineering and product teams to resolve challenges.
• Analyze customer data and feedback to improve AI-driven automation and identify process improvement opportunities.
• Collaborate with the Customer Success Leader (CSL) to align execution strategies and ensure smooth communication across teams.

Skills

Supply chain & logistics software

Implementation leadership

Solution architecture

Tools

API technology

SQL

Postman

Langfuse

Kibana

Job description

Augment is hiring an Implementation Manager to own end-to-end onboarding for customers and to lead a team of CSRs. This role focuses on meticulous project planning and technical implementation to drive customer adoption of AI-driven logistics solutions.

You will collaborate with brokerages, carriers, and 3PLs to integrate AI automation into their operations, ensuring fast go-lives and scalable workflows while mentoring a high-performing team in a dynamic startup environment.